A care nursing home in Colne has pledged to clean up its act after being found wanting in a “mum’s” inspection.
Peel Gardens, in Vivary Way, scored only 1.5 out of 5 when inspectors came to call in an arranged visit. The home specialises in dementia care.
The visitors concluded there were not enough staff, the toilets, floor, walls and doors were dirty, there was peeling paint on handrails, public rooms were sparsely furnished and uninviting, and there was a discernible unpleasant smell.
The “Enter and View” visit by Healthwatch Lancashire had the remit of answering the question “Would you want your loved ones to be cared for in this home?” and as part of the tour the visitors gathered the views of residents, relatives and staff.
After their visit the team contacted East Lancashire Clinical Commissioning Group, Lancashire County Council and Care Quality Commission to tell them about their findings.
Peel Gardens is a care home with nursing owned by Embrace (UK) Limited, a leading independent provider with premises across the UK. The home accommodates 45 residents and charges £720 a week for a single room.
The inspectors noted a constant stream of call bells, one of which came repeatedly from the same place and saw many residents wandering the corridors aimlessly, rather than doing activities.
On the day of the visit, four public bathrooms were found to be in an unsanitary state.
Answering criticism, the firm said it was looking at redesigning area of the home within the next few months and that it would be structured to be more dementia-friendly. It intends to discuss the proposals with residents and their families.
About the toilets, it said residents are encouraged to remain as independent as they can and use the toilets and bathrooms independently. Staff check and clean them regularly. New schedules for cleaning are being introduced throughout the home.
The inspectors said areas of the home were in need of a deep clean and refurbishing. Dirt was encrusted on the edges of door architraves and floor, and the corridor floor was tacky.
In response, the firm said paint on the handrails was not peeling but had been picked off by residents over time.