Council error reveals over 600 email addresses

Nelson Town Hall.
Photo Ben Parsons
Nelson Town Hall. Photo Ben Parsons

Pendle Council has issued an apology after accidentally revealing over 600 email addresses in a generic message.

The error occurred this morning when the council sent out an email to Pendle residents who had registered an interest in paying their council tax online through a new service, but had not yet used it.

Those on the list of recipients included Pendle Council’s Corporate Director Philip Mousdale and Leader of the Council, Coun. Mohammed Iqbal.

Among the benefits listed in the email about paying council tax online, it stated that it is “free, fast, reliable and secure”.

A spokesman for Pendle Council said it takes its responsibilities under the Data Protection Act very seriously.

The spokesman said the email was sent at 10-20am and by 10-56am Pendle Council had already self-reported this matter to the Information Commission and it acted on the advice of the Information Commission immediately.

Mr Mousdale said: “Unfortunately, an error was made sending out an email and we apologise for any upset we may have caused.

“The email addresses were put into the To field, rather than the BCC field which means email addresses were visible to the other recipients on the list.

“I must stress that at no time has any personal data been disclosed.

“This was a generic message relating to a new council service which residents had signed up to receive further information about.”