Why does no one answer the phone any more?
Over the past couple of weeks I tried Burnley Council’s Street Scene department twice. After 20 minutes on the phone in the morning I gave up. In the afternoon another 20 minutes trying and then gave up.
The week after, 30 minutes on the phone and still could not get through.
I rang the police 101 number and got the same, could not get through after a high volume of calls and gave up. If you ring the Community Police it is the same, always an answer machine, the same as for the councillors for Bankhall, the same answer machine.
These are not free phones, residents have to pay for these calls so will someone please answer them.
Resident of Bankhall
Name and address supplied