The Mayor of Pendle, Coun. Graham Roach and Chief Executive Rob Pheasey cut the ribbon marking the launch of the new Barrowford branch for Marsden Building Society on Monday.
The Barrowford branch has moved down the road from its previous location in Gisburn Road and is a new modern branch style which benefits from open counters and private consultation areas.
The layout has been based on specifications from member feedback in order to encourage more personal contact between the society and its members.
This office environment has been successfully operating at the society’s Lytham branch since 2012 and Burnley since the refurbishment in June with feedback from members being very positive.
Within the branch, emphasis has been placed on providing a conversational service in order to offer members a relaxed environment.
Mr Pheasey said: “We want the Marsden to be the building society recommended by friends and family.
“Our approach is different and we would like to extend an invitation for you to come and meet the branch team to see why.
“Our new branch offers members the opportunity to spend more time with the Marsden team ensuring we are helping them get the most out of their money.
“The Barrowford team are very much looking forward to working in their new office and hope our members are pleased with it too.’
The Mayor said: “It’s fantastic to see the Marsden making such a positive impact in Pendle and to see such a different style of service being delivered.
“It is always a great pleasure to see local businesses investing in the Pendle area and the impact that it has on the community. I am sure they will continue to provide an excellent service to residents of Barrowford and those who live locally.”
l The society is looking to 2015 as a year of change after a retail distribution review.
It is maintaining a strong presence in Nelson, Colne and Barrowford, providing improved services for over 14,000 members.
It is planning to open a branch in Garstang and to close the one in Blackburn.
Mr Pheasey said: “These changes represent our continued investment in delivering a different and highly personal service for members.
“We have set ourselves an ambitious challenge in bringing the values of a traditional building society to the next generation of members, creating a modern mutual that will retain much of what is traditional with the ability to interact with members in a manner of their choosing.”