Council urges residents to keep using online service

Nelson Town Hall.
Photo Ben Parsons
Nelson Town Hall. Photo Ben Parsons

Pendle Council is urging residents to continue to use its new council tax online service and stresses that it is reliable and secure.

Last Thursday, an error was made sending out an email to those residents who had signed up to receive more information about the service.

Rather than being hidden, over 600 email addresses were visible to the other recipients on the list, but at no time was any personal data, such as council tax details, disclosed.

The council has said it takes its responsibilities under the Data Protection Act very seriously and reported the email error to the Information Commission within half an hour and followed its advice.

Philip Mousdale, Corporate Director, said: “The promotional email is completely separate to our council tax online service.

“We’re very sorry for any upset we may have caused but I can assure everyone that the service is absolutely secure and no personal data can or will be shared.

“The email contained a general message relating to this new service which people had signed up to receive further information about.

“In future we will use a different tool to ensure this does not happen again.”

Pendle Council insists that paying council tax online is the best way to manage council tax accounts as it allows you to sign up for e-billing, make payments, apply for a single person discount and set up to pay by Direct Debit.

It also means that you no longer have to call or visit the council and the latest council tax bills come with a unique code which gives residents access to their secure online council tax account.

The service is available on the council’s website at www.pendle.gov.uk/counciltaxonline

It includes lots of help and advice including frequently asked questions and specific guides to take people through the process.