Doctors’ surgery ‘requires improvement’

Photo Neil Cross Barrowford Surgery in Ridgeway requires improvement according to a new CQC report
Photo Neil Cross Barrowford Surgery in Ridgeway requires improvement according to a new CQC report
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Barrowford Surgery has been told to improve by the Care Quality Commission after an inspection found shortfalls in safety and leadership.

The practice in Ridgeway, which looks after approximately 3,500 patients, was inspected by the CQC in February and the report following that found that the safety of services and the leadership of services required improvement.

The effectiveness of services, the caring nature of staff and the responsiveness of the services to the needs of patients were all rated as good.

In the CQC’s summary, it urged the surgery to put in place effective checking systems for equipment, medication and fridge temperatures to ensure risks to patients are minimised.

Click here to read the full official report from the CQC

The inspector stated that the leadership need to put in place a fire risk assessment and regular testing of fire systems, which did not exist, and to ensure staff be fully aware of evacuation procedures

Risk assessments also must also put in place health and safety and legionella assessments and that emergency medications and equipment for emergency procedures must be in date and easily accessible, some of which were not, when inspected.

The report added that recruitment arrangements must include evidence of all necessary employment checks for staff.

However the report praised the practice for its good work.

It found that staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.

The report stated patients’ needs were assessed and care was planned and delivered following best practice guidance.

Staff had received training appropriate to their roles and any further training needs had been identified and planned.

Patients said they were treated with dignity and respect and they were involved in their care and decisions about their treatment.

Information about services and how to complain was available and easy to understand and patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

The practice had good facilities and was well equipped to treat patients and meet their needs.

There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on, the report found.

l Leader Times Newspapers asked the surgery for a comment on the report, however at the time the paper went to press, there had been no reply.