A Barnoldswick care home requires improvement in four out of the five key areas of service, according to a Care Quality Commission report.
Cravenside Home for Older People was inspected for two days by the CQC on October 15th and 16th, 2014, when breaches in health policy were discovered.
Inspectors found that although service at the 44-bed home was found to be good in its caring, the safety, effectiveness, responsiveness and leadership all required improvement under legislation in the Health and Social Care Act 2008.
The report stated that service was “not consistently safe” and “whilst people felt safe, our findings demonstrated people were not adequately protected against the risks associated with unsafe management of medicines”.
Although people’s needs and areas of risk had been identified, “risks assessments had not been carried out in respect to one person’s needs”.
Staff recruitment was found to be “thorough” and all had a “clear understanding” of safeguarding, however.
On effectiveness, the report stated that “staff had received training and support from management” but “none of the staff had received an appraisal of their work performance”.
Service was found to be caring, people were “happy living in the home” and relatives “expressed satisfaction” while staff “showed patience, gave encouragement and had respectful and positive attitudes”.
Regarding responsiveness, the report author stated: “Whilst people were satisfied with the care provided, we found there were shortfalls in record keeping and people were not routinely involved in the care planning process.”
Inspectors concluded that service was “not consistently well led”, and despite people, relatives and staff saying the home was well managed, “systems used to monitor the quality of the service required improvement”.
Responding, Bernard Noblett, Director of Lancashire County Commercial Group, said: “We work closely with the CQC to make sure that our residents receive a high quality of care, and naturally we were disappointed when the inspector found that some aspects of the care at Cravenside needed improvement.
“However, I am pleased to say that we were able to address most of the concerns before the inspector left the home and have sent the CQC an action plan to show how we have dealt with the remaining issues.”
Cravenside had previously been found to be meeting current regulations during an inspection on December 30th, 2013.