Colne care home ‘requires improvement’

Calder View Care Home, Keighley Road, Colne.
Calder View Care Home, Keighley Road, Colne.
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Inspectors have ruled that a Colne care home requires improvement following an unannounced visit.

Calder View, in Keighley Road, was rated as good in three out of the five questions asked in the Care Quality Commission report - is the service caring, is the service responsive, and is the service well led?

But in areas of safety and effectiveness, staff have been told changes are needed.

During its previous inspection in 2013, the care home, which specialises in care and support for people with mental ill health, met all the standards assessed.

And while the latest CQC report does contain many positive comments, concerns included the fact that “although people spoken with felt safe living in the home“, “staff recruitment practices had not been properly carried out for the well-being and safety of people who used the service”.

It went on to say that staff are trained to recognise any abuse and know how to report it and that appropriate arrangements are in place to support people with their medicines.

In the effectiveness category it states: “People spoken with said they experiences good support. However, we looked at how the service was meeting the requirements of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. We found there as a lack of clarity around some of the restrictions and agreements in place.

“People’s health and wellbeing was monitored and they were supported to access healthcare services when necessary.

“People told us they enjoyed their meals... [and] arrangements were in place to train and support staff in carrying out their roles and responsibilities.”

Praise was given following questions on care, responsiveness, and leadership. The care home was accommodating six people at the time of the November inspection.

Inspectors comments included:

l Staff were friendly and respectful

l People had care plans which described their attributes, needs and choices

l People’s privacy and confidentiality was respected

l People were supported to keep in contact with families and friends

l Processes were in place to respond to complaints and concerns

l The management and leadership arrangements promoted the smooth running of the service

A spokesman for Pendle Residential Care Ltd, who run Calder View, did not make a comment when approached by the Colne Times.