A MEETING between the chairman of Pendle Council’s Care Homes Scrutiny Panel and Lancashire County Council’s Health Scrutiny Committee Steering Group to discuss concerns over standards of care provided in homes for the elderly has found many areas of agreement.
A report to Tuesday’s meeting of Pendle’s Scrutiny Management Panel says steering group members were sympathetic to the issues highlighted and interested in pursuing improvements where possible.
Last month, we reported how the scrutiny panel had called for improvements in the complaints procedure and for more information on how homes meet specific needs of potential residents to be made available.
The reporyt says the subject of accessability to a complaints procedure was the subject of considerable discussion.
Issues which will be pursued in this respect include:
Investigating the possibility of the inclusion in the contract for preferred providers, a requirement for an information board to be prominently displayed within the home stating contact details where residents and their families could raise concerns or comment on care provided.
A similar requirement could be placed on domiciliary care providers with the details incorporated on the front of the patient’s care log, for example.
Determining what training hub staff have and what information they can provide to assist callers with concerns and complaintss.
Discussions also took place on the potential to introduce, probably at district level, a Mayor’s “Carer of the Year Award” to highlight best practice and develop a sense of pride in care workers and care home proprietors in providing the highest standards of care.
District winners could go forward to a Lancashire final.
The Steering Group will meet again on February 21st when a report back on the issues to be pursued will be provided.
Scrutiny Panel Coun. Graham Roach and Pendle’s co-optee on the county committee, Coun. David Whalley have been invited to attend.