Council apologises - New staff are now being trained

Burnley Town Hall
Burnley Town Hall
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A resident of Bank Hall highlighted last week an issue with trying to phone through to the council.

We have, with the help of the Burnley Express, managed to contact them and progress their enquiry, which hopefully shows that we treat complaints seriously.

Our team speaks to about 3,500 people per week over the phone and sees about 600 people face to face at Contact Burnley. Recently we have not met our call targets, however the team is now back up to full strength, intensive training is underway and we anticipate that by the end of October our response times will be back on target.

I am sorry for any delay any resident may have experienced in telephoning the Council and would stress your contact is important to us.

For any resident who has internet access, could I also take this opportunity to highlight that you can make requests for Council services 24 hours a day and 7 days a week day by going to

Sharon Hargraves

Head of Customer and IT Services, Burnley Council